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Penguin Magic



User Rating:  (13)    (Read Reviews)

Website: penguinmagic.com
Company Description:

Penguin Magic is located in Las Vegas, Nevada. We sell magic tricks, DVDs, videos, and performance supplies to magicians of all skill levels throughout the world.

This is our passion. We do things a little differently than other magic stores. We have a vision of the perfect place to learn to be a magician, and we work everyday to bring that vision to life. We spend a lot more time in the studio producing instructional videos, and in the field testing new products.

We share your excitement about magic, we love to perform, and we want to see your talent fostered. We have witnessed first hand the kind of personal development that people of all ages experience through magic and performance. This kind of growth gives meaning to the work that we do. Thinking about all of the proud smiles makes it fun to come to work each morning.

Magic is different than other hobbies and even other performance arts. Magic has a very strong and wonderful community aspect to it. We're proud to be a part of that community, and we welcome you and look forward to sharing our love of magic with you.

Reviews

July 6th, 2009 7:50am
Rating:
Reviewed by Joanna Jahn
I've never had a problem with Penguin magic.

Ask a question and you get a response in hours.

Place an order and its shipped quickly and at a reasonable shipping price.

The prices are great and the service is top notch.

I don't know why Scott gave Penguin such a poor reviww. It seems it was reviewed not based on its performance and service, But because of something no one knows the full story on.

I highly recommend Penguin and will continue to use them.

Jo
January 7th, 2006 1:48pm
Rating:
Reviewed by magicman1
I've been ordering penguin products for over 5 years now and have just decided to stop....After hearing about there cheating of Jay Sankey I just can't get myself to order their stuff. There are better more honest companies out there that don't take advantage and havemore integrity. Save your money!
2 of 6 registered users have found this review helpful.
February 1st, 2006 3:49pm
Rating:
Reviewed by scaress
Hey, it's just not right to ding a good dealer because of someone else’s disagreement. What happened between Sankey and Penguin, I'm sure that story has two sides just like any other story.
I don't know what happened between Sankey and Penguin. I do know that I've been buying from Penguin for over a year now and I've never had any cause for complaint. They've got great products for great prices and great customer service. They have always responded promptly to any emails I’ve ever sent.
The only reason I wouldn't give them a perfect score is because if I need something specific I’ll usually have to go to a bigger site. But I always check Penguin first.
3 of 5 registered users have found this review helpful.

Official Review

September 8th, 2008 4:33pm
Rating:
Reviewed by Scott Brown
It is sad magicians, particularly young magicians, first exposure to magic is from Penguin. Not only are they willing to offer products that are not ethically on the market, but more often then not are sold a piece of garbage that would never be sold in a Brick and Mortar shop! It is a shame that time and time again, someone at Penguin will see an effect with commercial promise and rush to create an Instant Download. Not only disrespecting the original artist, but often times ripping off the person who downloaded the trick since the real work is probably not known or taught. Save your money and buy from a real magic shop that can offer real advice and for that matter buy a real magic book!
September 28th, 2009 6:57am
Rating:
Reviewed by Alexander
Can't understand Penguin bashers.
They are my first go-to dealer on my list.
Great selection, fast service, quick to correct mistakes (few mistakes), usually best in pricing.
October 29th, 2009 7:38am
Rating:
Reviewed by mrbmagic
I have been dealing with Penquin for over 10 years. I never had a problem with them, if I did I would contact them and they would solve it right away.
January 4th, 2010 12:46pm
Rating:
Reviewed by John W Cassell
I have been dealing with Penguin for about 9 years now. Mostly good- especially as I am overseas. Their shipping is the most reasonable I have found. Only one problem, and I can't really blame Penguin for it- a Tango folding coin I got was not made correctly and would not fold- NO CUTS! Too hard to return it as would cost almost as much to ship it back as it cost to get it....
Heard a lot about them having problems with various artists and such, but have no personal experience with the issue.
May 3rd, 2010 7:49am
Rating:
Reviewed by georgebell
I've been dealing with Penguin magic for several years now, and I do mean dealing...I spend lot'sa bucks...and I perform professionally with every prop and routine purchased thru them...and yes there are ACTUAL DEALS that go on always giving their customer benefit..and just how often do you get a response from one of the OWNERS of the company ? I did when a order was taking a little longer than expected to arrive
which had me freaked because that had never happend with them before...I got the product AND a gift of magic (my choice ) for the wait...these guys and gals at Penguin should be proud of their work and business ethic
November 17th, 2010 10:18am
Rating:
Reviewed by Jonathan Dupree
Penguin has always been good to order from for me. Items come quickly and I love the free items. Great company.
April 3rd, 2011 10:09pm
Rating:
Reviewed by Mr Buster
I have ordered from Penguin....lets see....2 times,and yeah..it was good. One thing I do not understand ....and it's a big thing for me.....WHY DO THEY NOT EXCEPT PAY-PAL.. I just do not like to give my credit card number to too many people so I have gotten use to ordering with pay pal, but there are a few dealers that do not exept pay pal like penguin so they do not get my business. I have talked to others that feel the same way. I shop MJM, They're great!
September 30th, 2012 5:14pm
Rating:
Reviewed by David
They have been excellent to work with. They take PayPal and the Lectures they have had have been great. You can ask questions and even get an answer and since I live in the middle of nowhere it's been really nice to get to see a lecture. The one time I had a problem with a shipment they were quick to make it right. I would recommend them to anyone.
April 6th, 2013 6:39pm
Rating:
Reviewed by Dr. J. M. Ayala de Cedoz
There are two things that prevent me from ordering from Penguin after having done so once. I will say that what I ordered was only an accessory, the price was only $.10 lower than any competitors (not that it really mattered here) and the service was satisfactory.

Now, there are three things that prevent me from dealing with this company. The first and in my opinion, the worst offense, is that every time I have ever asked for descriptions or certain details (not the MO, of course) about a product, they have never been able to give me a definitive answer. That number is well beyond a couple dozen times. If you are working in a retail/service business, you should be able to answer those types of questions. It shows that a staff has a thorough knowledge of the products it purveys. I understand that in some industries, it is not possible for one person to know about every single item, but there should be someone on staff that is familiar with it. *I should note that the questions I... [Read More]
July 1st, 2013 7:09pm
Rating:
Reviewed by Chory
I bought the Rainbow Rabbit Production magic trick for $120 odd dollars only to have it arrive at my overseas location with a MISSING piece! No one from Penguin Magic is dealing with my complaint in a reputable way, they haven't responded at all! Will be taking it further.
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